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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rebecca Gunter

Rebecca Gunter

August 16, 2025

5  out of  5
rating by Rebecca Gunter
"Very clear and open about options. Got me the beat price with the coverage I needed. Thanks Bethany"
We responded:
"Thank you, Rebecca! I'm happy to hear that Bethany was able to help you find the right coverage at a great price. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Lorenzo Marra

August 14, 2025

5  out of  5
rating by Lorenzo Marra
"Bethany was very friendly, provided excellent service, and I saved money on my car insurance"
We responded:
"Thank you, Lorenzo! I'm happy to hear that Bethany provided you with excellent service and helped you save on your insurance. We appreciate your feedback and are always here to assist with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Virginia Weber

Virginia Weber

August 13, 2025

5  out of  5
rating by Virginia Weber
"Very responsive to changes and adjustments to policies. I had every confidence I would get immediate assistance."
We responded:
"Virginia, thank you for your feedback! I'm happy to know you felt confident in the assistance provided and that our responsiveness met your expectations. If you ever need anything else, feel free to reach out!"
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Manuella Hancock

August 5, 2025

1  out of  5
rating by Manuella Hancock
"A client churning factory. I left this agent a few years ago because they couldn't meet my insurance needs, and didn't even try to help me find an alternative. Anh has a team of sales people and employees who don't have her competence or dedication, and she pawns her clients off onto her team. I was really disappointed with the service. Since leaving, I have been contacted by the agency multiple times, and each time I have asked to be removed from this list. They say they will, and then they call again. This is just another demonstration that this is not an agent that cares about personal connection or customer service. I would avoid them at all costs."
We responded:
"Manuella, Thank you for sharing your feedback. We’re sorry to hear about your past experience and for any inconvenience caused by our follow-up calls. Your information has been updated on our Do Not Contact list to ensure this doesn’t happen again. Our office includes a team of licensed professionals dedicated to helping customers with their insurance needs, and we truly value every person who chooses to do business with us. We’ll continue to work on improving every day, and we wish you all the best moving forward."
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Tara Jones

August 5, 2025

5  out of  5
rating by Tara Jones
"James was very personable and answered all my questions. Thanks again James hope to hear from you soon."
We responded:
"Thank you, Tara! I'm happy to hear that James was able to assist you and answer all your questions. We appreciate your feedback and look forward to helping you again. If you need anything else, feel free to reach out!"
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Bryant Gravley

July 9, 2025

5  out of  5
rating by Bryant Gravley
"Bethany was super nice and helpful. She explained everything and answered all my questions. She really helped me make the right decisions, there for, to me she is a Blessing. Thank you so much Bethany"
We responded:
"Thank you for your review, Bryant! I'm happy to hear that Bethany was able to assist you so well. It's wonderful to know she made a positive impact on your experience. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Shakira

June 30, 2025

1  out of  5
rating by Shakira
"Let me start by saying YES, the agent did manage to save me around $30 a month but what I am VERY disappointed about is the poor explanation to their "Drive Safe" discount. Basically you put this little device in your car AND you must allow the State farm app on your phone know your location AT ALL TIMES for what they say is an addition discount of 10%-30%. I would have never agreed if the requirements were explained to me at the beginning. I WOULD NOT RECOMMEND THIS AGENT."
We responded:
"Thank you, Shakira, we’re truly sorry that the requirements of the Drive Safe & Save program weren’t clearly explained from the start. The discount is based on your actual driving behavior, which is why both the device in your car and the mobile app need access to your location during trips. This allows the program to calculate a personalized discount based on how, when, and how far you drive. We understand that this may have come as a surprise, and we sincerely regret any frustration it caused. Your feedback is important, and we’re committed to making sure every part of the process is clear moving forward."
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Henry Merino

June 6, 2025

5  out of  5
rating by Henry Merino
"Very quick , easy and unrushed experience. Considering that most agents are just trying to "make the deal", I felt like Milly, the person I spoke too, was really interested in finding what I needed at a price I could afford. I thank her for her time and attention. Also if the rest of the State Farm Family is like her, you'll be in great hands."
We responded:
"Thank you for your review, Henry! I'm happy to hear that Milly provided you with a quick and easy experience. We strive to ensure our customers feel valued and understood, and it's great to know Milly made that happen for you. If you ever need anything else, feel free to reach out!"
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David Gaugh

May 6, 2025

5  out of  5
rating by David Gaugh
"My wife and I have been with Anh Nguyen State Farm for over 12 years. We have a several policies and each one is taken care of professionally and expeditiously. This time I worked with Uyen Le and again perfect service."
We responded:
"Thank you, David, for your loyalty over the past 12 years! I'm happy to hear that Uyen Le provided you with the perfect service you’ve come to expect. If you or your wife need anything, please feel free to reach out."
Profile photo of Ekaterine Mchedlishvili

Ekaterine Mchedlishvili

April 26, 2025

5  out of  5
rating by Ekaterine Mchedlishvili
"Anh was incredibly helpful, professional, and friendly. Made everything easy and stress-free. Highly recommend!"
We responded:
"Thank you, Ekaterine, for your wonderful feedback! I'm happy to know that you found the experience easy and stress-free. Your recommendation means a lot to me. If you ever have any questions or need further assistance, feel free to reach out."
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Courtney Harbour

April 24, 2025

5  out of  5
rating by Courtney Harbour
"I never had to verify my car insurance to obtain a license before and let me say, it seemed like it should have been a straightforward process. It was not. If the DMV staff were as awesome as the Statefarm staff, it may have been. Thank you all again for your diligent work and your friendly, supportive assistance."
We responded:
"Thank you, Courtney, for your kind words! I'm glad our team could assist you with your insurance needs. We strive to make the process as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Mary Downs

April 16, 2025

5  out of  5
rating by Mary Downs
"Milly came to my rescue. Whew! She was so kind. Walked me through all the steps to get my car insured so I can "be on the road again". Her patience and wisdom was most welcome. State Farm is lucky to have her as an employee."
We responded:
"Thank you, Mary! I'm so glad to hear that Milly was able to assist you with getting your car insured. Her kindness and patience truly make a difference, and we're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out. Safe travels on the road!"
Profile photo of Kay Lilly

Kay Lilly

April 8, 2025

5  out of  5
rating by Kay Lilly
"I just went through the process of filling out an application for car insurance with State Farm. I had the privilege of being assisted by Miledys Fernandez. I thoroughly enjoyed her assistance, and highly recommend her. She was very thorough, knowledgeable, and very professional, as well as personable. She was a pleasure to work with."
We responded:
"Thank you, Kay, for sharing your experience! I'm happy to hear that Milly provided you with thorough and professional assistance during your car insurance application. Her personable approach truly makes a difference!"
Profile photo of Edwin Banegas Gamez

Edwin Banegas Gamez

April 1, 2025

5  out of  5
rating by Edwin Banegas Gamez
"I had a smooth and fast experience with milly. She helped me choose the right plan for my auto insurance and recommended great alternatives as well. Her customer service was excellent and she was very patient. I highly recommend taking time to talk to State Farm as they can help you choose the right plan and even save some money!"
We responded:
"Thank you, Edwin, for sharing your experience! I'm glad to hear that Milly was able to assist you in selecting the right insurance plan and offer valuable alternatives. Her dedication to providing excellent service and patience truly shines. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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L Wo

March 28, 2025

5  out of  5
rating by L Wo
"Milly was very professional and helpful . She went over my coverage step by step very patient. She’s awesome 10/10 👏🏽👏🏽👏🏽"
We responded:
"Thank you, L Wo, for sharing your experience! I'm happy to hear that Milly provided such professional and patient service while going over your coverage. We appreciate your feedback and are here to assist with any future insurance needs. Don't hesitate to reach out!"
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Sydney Lundberg

March 26, 2025

5  out of  5
rating by Sydney Lundberg
"I had a great experience working with Milly. She has been so incredibly helpful!"
We responded:
"Thank you, Sydney, for sharing your experience! I'm happy to hear that Milly was incredibly helpful during your time with us. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Phil Christensen

Phil Christensen

March 24, 2025

1  out of  5
rating by Phil Christensen
"We were very satisfied customers of Gene Kim's State Farm Agency in Falls Church for many years. Anh Nguyen took it over in January 2025. That month we asked her office to fix a billing problem - our being billed for insurance on a vehicle totaled in an accident and already paid out by State Farm. Since then we have been trying unsuccessfully to get her office to act. I even went by the office and met her. Shortly thereafter, with the bill still not corrected, I finally got through their interminable voice mail system (they never answer the phone immediately and never return calls promptly - or at all). I was told the problem would be fixed and she would call me the next day. Neither thing happened. Today, a week later, her "scheduler" called. We've already moved to another agent!"
We responded:
"Phil, we’re sorry that during the transition of taking over the agency we have failed to meet your expectations as a long time loyal customer. As we discussed over the phone and on email, we have sent your files to the new agency of choice and have given them additional information so they can follow up on the change that was in motion since early March. We hope it all gets resolved for you soon so that your bill can be updated prior to the June due date. Thank you for your loyalty to State Farm. We wish you the best experience with your new agency."
Profile photo of Ying Ouyang

Ying Ouyang

February 15, 2025

5  out of  5
rating by Ying Ouyang
"Milly (Miledys Fernandez) walked me through all the details and the options for auto home and umbrella insurances. She found the best rates for me. I really appreciate it! Highly recommended! Thank you Milly!"
We responded:
"Thank you, Ying, for sharing your experience! I'm happy to hear that Milly was able to guide you through the details and options for your insurance needs. Her dedication to finding the best rates is truly commendable. If you have any more questions or need further assistance, feel free to reach out anytime."
Profile photo of Thomas Woods

Thomas Woods

February 12, 2025

5  out of  5
rating by Thomas Woods
"I was given great service by Bethany, she gave me a great deal on life insurance to go along with a much better car insurance plan."
We responded:
"Thank you, Thomas! I'm happy to know that Bethany provided you with excellent service and helped you find a great deal on life insurance along with an improved car insurance plan. We're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out."
Profile photo of Natalie Mack

Natalie Mack

February 11, 2025

5  out of  5
rating by Natalie Mack
"I appreciated the prompt, courteous, and thorough service of Quang T. He not only answered my questions but also made helpful suggestions."
We responded:
"Thank you, Natalie, for your wonderful feedback! I'm glad to hear that Quang T. provided you with prompt and courteous service. It's great to know he was able to answer your questions and offer helpful suggestions. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Angela Cosentino

February 11, 2025

5  out of  5
rating by Angela Cosentino
"Quang was so helpful with my policy change and contacted me exactly when he said he would."
We responded:
"Thank you, Angela, for sharing your experience! I'm happy to hear that Quang was able to assist you with your policy change and kept his promise to reach out. We appreciate your feedback and are here for any further questions you may have."
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Fanny Gonzalez

February 10, 2025

5  out of  5
rating by Fanny Gonzalez
"Anh Nguyen and her team are rockstar! I recently had the opportunity to work with Crystal Watts. I received a competitive estimate within an hour. She was very knowledgeable and efficient."
We responded:
"Thank you, Fanny, for your fantastic feedback! I'm glad to know that Crystal provided you with a competitive estimate so quickly and that her knowledge and efficiency stood out. Our team is here to help with any future needs or questions you might have."
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Thai Ha Bui

February 9, 2025

5  out of  5
rating by Thai Ha Bui
"I had great experience with QT. He is very knowledgeable and always assist with my needed. I always recommend my friend to QT and Quynh"
We responded:
"Thank you for sharing your positive experience! I'm glad to hear that QT's knowledge and assistance have been helpful to you. If you ever need anything else, feel free to reach out to our office."
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Ryan Eroh

February 6, 2025

5  out of  5
rating by Ryan Eroh
"I have always had good experiences with State Farm. Anh Nguyen really helped me develop an understanding of the power of my life policy."
We responded:
"Thank you, Ryan, for sharing your experience! I'm glad to know that I could assist you. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Petros Hailemarlam

Petros Hailemarlam

January 29, 2025

5  out of  5
rating by Petros Hailemarlam
"I had a great experience working with Quang T, He was incredibly helpful, knowledgeable, and took the time to answer all my questions. His professionalism and dedication made the process smooth and easy. Highly recommend!"
We responded:
"Thank you, Petros, for sharing your experience! I'm happy to hear that Quang T was able to assist you with such professionalism and dedication. It's wonderful to know that he made the process smooth and easy for you. We appreciate your recommendation and are here for any future questions or needs you may have!"