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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Summer Hunter-Kysor

March 7, 2023

1  out of  5 rating by Summer Hunter-Kysor
"I have never had so many issues with an insurance company than I have had with this State Farm office (coming from a State Farm customer of over 10 years). When I moved and bought a new car, the office mistakenly started my new insurance in the wrong state. They have made multiple mistakes on my bill, to the point that I have had to call every month since September about my bill (6-7 months now). I have had to do my own calculations to show the mistakes they have made and have had the hardest time getting them resolved. I have had to speak with a different person every time I call and re-explain the situation. I Will be switching agents as soon as they get me the money I am owed. If I could give 0 stars, I would. Be better."

John Pham

March 3, 2023

5  out of  5 rating by John Pham
"I am delighted to share my experience with Carola. From the moment we met, I was greeted with warm hospitality and professionalism. She was incredibly knowledgeable and helpful, guiding me through every step of the process and answering all my questions with patience and clarity. Throughout the years, my agent has provided exceptional service and support, making me feel like a valued customer every time I interacted with them. They were always willing to go the extra mile to ensure that my insurance needs were met and that I received the best coverage at the most affordable rates. Whenever I needed assistance, whether it was filing a claim or making changes to my policy, my agent was always accessible and responsive. They took the time to listen to my concerns and provided me with personalized solutions that fit my unique situation. Overall, I am incredibly satisfied with my experience with State Farm and would highly recommend my agent to anyone in need of insurance services. Their professionalism, expertise, and dedication to customer satisfaction are unmatched, and I am grateful to have her as my insurance agent."

sosman257 bosman

February 27, 2023

5  out of  5 rating by sosman257 bosman
"Hanna Bortmas from Anh Nguyen - State Farm Insurance office is friendly, professional, transparent with all available options, and really efficient in helping me out with last minute request! Greatly recommended!"

Daniela Espinoza

February 27, 2023

5  out of  5 rating by Daniela Espinoza
"James is a great help always! Amazing attitude, very patient, and turning stressful tasks into enjoyable experiences, well done James!"

Allen Liu

February 24, 2023

5  out of  5 rating by Allen Liu
"Helped me purchase my first individual car insurance. James was nice and thorough with his knowledge."

Christine Mai

February 24, 2023

5  out of  5 rating by Christine Mai
"James took the time to review and answer all of my questions. His willingness to help put a smile on my face."

Joshua Wargo

February 23, 2023

5  out of  5 rating by Joshua Wargo
"Hands down the best customer service you could ever want or expect!"

James Garcia

February 23, 2023

5  out of  5 rating by James Garcia
"James is professional, has integrity, and is an all around down to earth guy. If you need help with insurance, he’s your guy."

Jeremiah Hill

February 23, 2023

5  out of  5 rating by Jeremiah Hill
"When I was looking to switch car Insurance I had a lot of anxiety and did not know where to start. James was able to guide me through my insurance options, laying out a clear plan and making the whole process smooth."


February 23, 2023

5  out of  5 rating by Nicholas
"Just the best! Would definitely again."

Mark Shiffer

February 22, 2023

5  out of  5 rating by Mark Shiffer
"Love doing business with this group. The whole group is friendly and helpful, and Thanh has always been quick to respond to any requests."

Khoa Phan

February 4, 2023

5  out of  5 rating by Khoa Phan
"Anh Nguyen and Thanh Sowell treated me like a family. Due to my hectic schedule, I didn't really have a lot of time but they worked with me and I was able to get a new policy."

Emma Cousins

February 2, 2023

5  out of  5 rating by Emma Cousins
"James was very knowledgeable and truly helped me decide what policy was best for me. He took the time to explain the answer to all my questions. I really appreciated all his assistance."

Nghia Nguyen

February 1, 2023

5  out of  5 rating by Nghia Nguyen
"Thanh Sowell she do very good job. She follow up with me about my information and she resolved and answer all my questions. Thanks to her"

Beth Trerotola

January 19, 2023

5  out of  5 rating by Beth Trerotola
"My husband and I recently relocated to Alexandria from the Midwest. We have been State Farm customers for over 30 years so we contacted the Anh Nguyen agency to represent us here. One of the agents, Thanh Sowell, immediately followed up with us and made the transition of our policies easy and seamless. She is proactive, knowledgeable, and a delight on the phone. We look forward to working with her and this agency for years to come."

Thao Tran

January 13, 2023

5  out of  5 rating by Thao Tran
"I worked with James Welsh, who actively checked in with me and made the process of getting my insurance plan extremely smooth and quick. Would highly recommend anyone to work with James or any on Anh's team for that matter!"

Keirsha Thompson

January 12, 2023

5  out of  5 rating by Keirsha Thompson
"James Welsh (Customer Relations Representative with Anh Nguyen) was great! He helped me update my insurance plan with no hassle or issues. Very professional and efficient. Highly recommend."

Jaffee White

January 8, 2023

5  out of  5 rating by Jaffee White
"Terry Ramirez provided exceptional service to an auto claim. He took time to explain the process, helped with rental car service and helped update one of our auto policies. I highly recommend Terry Ramirez."

Douglas K.

December 16, 2022

5  out of  5 rating by Douglas K.
"Great to interact with Anh's staff - specifically Susan Rao. Appreciate your responsiveness. Thank you Susan representing State Farm well."


December 7, 2022

5  out of  5 rating by HaveWill
"I just want to say James Welsh helped me switch over my car insurance as simple as possible. He was extremely competent in communication and knowledgeable on the different rates. All in all I saved money and experienced great customer service 5/5!!"

Lenny Swyer

November 8, 2022

5  out of  5 rating by Lenny Swyer
"I called my auto insurer, State Farm in Old Town Alexandria, Va, needing assistance with a somewhat involved problem, and spoke with Terry Ramirez. He understood the issues immediately and was able to address and resolve them perfectly. I could not recommend him and his agency more highly."

Ghassan A

October 27, 2022

5  out of  5 rating by Ghassan A
"Wonderful experience with State Farm and Susan specifically."

Maoxu Cao

October 19, 2022

5  out of  5 rating by Maoxu Cao
"Mr. James has good service with a enthusastic help to his client. He deserved five stars!"

Kei Cheung

October 7, 2022

5  out of  5 rating by Kei Cheung
"I was happy with thanh.sowell service, she is very kind, and did follow up with my questions"

Dexter SherloConan

October 5, 2022

5  out of  5 rating by Dexter SherloConan
"I have been buying car insurance from State Farm for over six years and have always been satisfied with the warm and professional service of the staff. I would not hesitate to recommend Ms. Nguyen's team to insure one's vehicle."